Safeguarding
If someone is at risk, we act.
Every companion is trained to recognise concerns, and every concern reaches a named safeguarding lead the same day.
DemonstrationThis is prototype wording, written to show the shape of the policy. It has not been reviewed by a lawyer and is not a legal document.
What counts as a concern
Signs of neglect, physical or emotional harm, financial exploitation, a sudden decline someone can't explain, or anything that makes a companion uneasy about a person's safety.
How it's reported
Companions raise a concern from the visit screen. It goes straight to the safeguarding lead — it is not visible to other members and it is never discussed with the person's family without consent, unless there is an immediate risk.
What happens next
The lead contacts the reporter within one hour during the day, records a statement, and decides whether to contact the relevant local authority or emergency services.
Accounts may be suspended while a concern is investigated. Everyone involved is told the outcome in writing.
Training and review
Safeguarding training is completed before a companion's first connection and refreshed every year. The policy is reviewed annually.